The clearest example was OPC. Every plant has the data: tags, values, timestamps, flowing
constantly. And to do anything useful with it you were still opening a thick client that
looked like it was written in 2004, or hand-editing a configuration file. No web portal.
Nothing you could hand to a quality manager and expect them to use. The technology to do
better had existed for a decade; industry simply had not been given it.
Then I started listening to the people living with it. The same gaps came up every time: no
quality system that read OPC data properly. Approvals and reports held together with
spreadsheets and email, with no document trail anybody could follow months later. Downtime
nobody could account for. Systems that could not talk to each other, let alone interlock.
Opcela Quality is the answer to that list, built from the tags outward, because that is
where the truth is. I took it back to the people who had described the problem. They
recognised it immediately.
How we work
Every engagement starts with a discovery: working out what your site actually needs.
That discovery is done in person, by somebody who understands what they are looking
at. Not out of tradition, but because the useful information is on the floor and in
the room. The operator's workaround. The spreadsheet nobody admits to. The report that takes
a day a week. You cannot get that from a call, and you cannot get it from somebody who needs
the process explained before they can ask the right question.
The one condition is that somebody is there who knows what actually happens on site.
Most work is product: Opcela Quality, deployed and configured for your site. Bespoke work is
taken request by request, and taken gladly: every bespoke project is another part of
industry that stops running on software from another decade.
Who you deal with
The person you deal with has spent years building industrial software, working alongside the
people who run sites, and standing on the floor at go-live. Not a developer who has never
seen a line, and not a product manager who has learned the vocabulary without the context.
That matters more than it sounds. Neither of those can tell you why an operator ignores that
alarm, or why the spreadsheet exists.
We can hold that conversation with anybody on the floor: the operator, the shift engineer,
the quality manager, the person who actually knows where the process drifts. And because
there is nobody in between, what you describe is what gets built. No account manager, no
roadmap somebody else owns.